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Hearts Connected Support Program

Providing an opportunity for health care institutions to increase mental health support to children and teens at a lower cost than a FTE with benefits through virtual child life services. 


Our Team

All of our Certified Child Life Specialists hold a Masters degree, have at least 5 years of clinical experience prior to working at Hearts Connected, cleared a background check, and are HIPAA compliant.


DD Fritch, MSN, MHA, RN

Founder and President

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Alice Shi, MS, CCLS

Director of Operations

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Carissa Menard, MS, CCLS 

Operations Manager

Yifan Wang, MA, CCLS, RWWP

Child Life Specialist

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Suzan Watkinson, MA, CCLS, CPMT, RWWP

Child Life Specialist

Katelyn Kieleszewski, M.Ed., CCLS

Child Life Specialist

Anna Fowler, MS, CCLS

Child Life Specialist


The answer to - 
"I wish child
life was here."

What We Do

The Hearts Connected Support Program is meant for organizations that want to provide child life services or increase pediatric mental health support, but are unable to do so due to budget limitations, staffing shortages, or other barriers. Our program provides an opportunity for institutions to increase mental health support to children and teens at a lower cost.


Virtual programming, available 7 days a week, allows for staff and families to access child life services whenever and wherever needed.


While our hopes are that every healthcare organization has the financial backing for in person child life services to meet the patient demands, we know that often times there are budget constraints. HC Support is a solution that will allow child life services to be available to more patients without the cost of an FTE.

Our virtual services include:

  • General inpatient child life coverage (weekends, evenings, or full-time 7 days a week)

  • Outpatient procedure and surgery preparation

  • Clinic support (diagnosis education, compliance support, procedure preparation and emotional processing)

  • Emergency Room coverage (weekends and mornings)

  • Parent support and education

  • Sibling support and education

Contact us with any questions!

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Set up a meeting to discuss your organizations specific child life needs and benefits of the Hearts Connected Support Program.

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